It’s often a lot easier to sell to your current customers than to get a new customer. They already like and trust you and know your product/service works. Tap into that opportunity by looking at what else you can sell to your customers that compliments what they bought previously.
For example, if you have a resume writing service, you could go out to recent customers and also offer an additional service where you submit their resume to X amount of job ads and write a customized cover letter for each ad, and also submit their resume to several recruitment agencies.
One of our followers once had a tech business where he sold server management services, and he was asking me how to increase sales. After pointing out how it’s often much easier to sell to existing customers than get new ones, I asked him what kind of stuff or things his current customers seem to want or ask him for. As I suspected, they were often asking for things like websites, ranking help, etc. among other things. But to my surprise, he wasn’t offering any of these services (or even taking a cut from others he referred them out to). Months later I heard from him that he finally put my advice into action and said that he instantly saw a big boost in sales, and then months after that I heard that he increased his sales to something around 66% more with just adding a couple other offers that he’d approach existing customers on. He admitted that he wasn’t really even trying hard, and that if he gave it some more thought, he likely could’ve more than doubled his existing sales. That’s the power of selling to your existing customers with relevant offers that they likely already need!
Since your customers are going to be buying related products and services anyway, you might as well have them buy it from you! And even if you can’t offer the product or service directly yourself, you can easily reach out to those who can supply them and work out a commission deal for referrals. Reselling to your current customers is often a lot easier and less costly that trying to obtain a new customer. So try reaching out to your current and past clients with a complimentary offer to what they’ve bought in the past.
For other marketing tips on how to maximize revenue from your current customers, and refine your current sales funnel and offerings, check out this tool: BizFire’s Free Funnel Maker & Analyzer.
Looking for a way to capitalize on the value each customer is worth to you? An easy way to do this is by offering different upsells. Upselling is offering a complimentary or upgraded version of a product/service that a customer is currently purchasing. One of the most well known upsells can be heard when you head into your local fast food joint: “Would you like fries with that?” Even not so great upsells can add a quick 33% or more to your revenue stream. Some really good upsells or funnels can even double your initial sales or more! An upsell is a great way to increase the total value of a sale.
For example, if you run a dance school, and each class is $15, you could provide a number of upsells. You could offer 3 different upsells, of varying amounts:
Upsell 1 – 4 week course for $50
Upsell 2 – Gold Membership where for $120 a month you can attend as many classes as you like.
Upsell 3 – Pro dance package for $200 a month, which allows you to attend unlimited classes and receive 2 private classes a month.
A good upsell path, often referred to as a funnel, can make or break a business. One model that we’ve used over the years is to offer a crazy deal on the front-end (a low priced, deeply discounted offer or a free plus shipping and handling offer) while having several upsells ranging from continuity offers to high end offers. The money is made in the upsells – not on the front-end – in this case. We’ve started multiple seven figure businesses this way over the years, and the model is easily repeatable in almost any niche, but it wouldn’t be possible without a great upsell path.
But it’s important to note that you don’t have to build a business around an upsell path like we did (although that certainly can work). Just adding one or two upsells to your existing offer can greatly increase your earnings with minimal effort.
For instance, we helped another business owner once with a new offer that he was about to launch. We encouraged him to add at least one upsell to it, but since he was behind on his launch schedule, he was very hesitant and didn’t feel he had enough time to do so. So we said to just create a simple offer based on something he already sells, shoot a quick video on his iPhone, and throw it up on a page to see what happened.
The quality of his video sucked, he looked like he was on zero sleep (or high…), yet when he launched his new offer, the upsell made quite a few sales! In fact, the upsell actually MADE MORE MONEY than the front-end offer itself. It was responsible for about two-thirds of the total money made. That means that if he didn’t follow our advice, his launch would’ve been a third the size that it was (costing him tens of thousands of dollars just in those few days).
Upsells don’t have to be perfect, but you need to have them!
So consider offering a range of differently priced upsells to your customers to increase the total of each sale. Your upsell could be a complimentary or additional option on the offer your customer is already purchasing. Remember, include at least one upsell!
For more great upsell ideas and strategies to grow your business through improving your sales funnel, check out his awesome tool: BizFire’s Free Funnel Maker & Analyzer